How do I register for access to CourseCompass?

To complete the one-time registration process, you need an instructor access code.

• If you already have an instructor access code, you can register now.
• If you are currently registered for a Pearson Education online product, you may already have access to CourseCompass. Go to the Log In page and enter your login information.
• If you need an instructor access code, you can ask your local Pearson Education sales representative for one or you can complete an online request form. Once approved, you will receive a one-time-use access code by email within 4 days, with detailed instructions.

As soon as you have your access code, you can register for full access to CourseCompass and begin to view courses.

Note: Instructor access codes can be used only once. You cannot share an access code with someone else. Your colleagues can request their own access codes at no charge and with no obligation.


Need more help? See a detailed answer on the Pearson Customer Technical Support site.

How do I get a student access code for a Section Instructor or Teaching Assistant?

Section Instructors or teaching assistants must first register for your class as a student. In order to obtain a student access code for them, please contact your local sales representative.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

What should I do if my students are asking me for a course ID or registration help?

When you create your course in CourseCompass, the system generates a course ID number for your particular course. The course ID consists of your last name followed by five digits, for example, lee63299. You must give your students this course ID before they can enroll.

The course ID for each of your CourseCompass courses appears beneath the course title in the Courses list on your MyCourseCompass page, which you access on login. It also appears in the banner in the Control Panel, which you access by clicking Control Panel in the course menu.

To provide registration help to students who do not yet have a Pearson account, you can direct them to Registration Help at www.coursecompass.com. For students who already have an account and want to register for another course, you can print out the instructions in online Instructor Help and distribute them:

1. Access Instructor Help by clicking Help & Support at the top of your MyCourseCompass page.
2. Search the online Help for the topic "How students enroll."

If no students have enrolled in your CourseCompass course, you can open the online Help topic by clicking the How Students Enroll link beneath the course title in the Courses list on your MyCourseCompass page.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

Where do I change course dates or other course settings?

By default, the beginning date for your course is the creation date. You can modify the period during which the course is active. You can also modify the enrollment period, which by default matches the beginning and ending dates for the course.

Note: You must have Educator status to modify the course dates. Users with Section Instructor status cannot make these changes.

Your course also has an expiration date. Every course is flagged for deletion by the system 15 months (460 days) after the course creation date. The end date you set cannot be later than this expiration date.

To change course dates and other course settings, navigate to the Course Settings page:

1. In the Courses area on the My CourseCompass page, click Details next to the name of the course you want to modify.
2. Click Course Settings on the left.
3. To change course dates, click the Course Dates link in the Course Settings section. In the Course Settings section, you can also click the following links to change other course features:
   • Course name and description
   • Set course entry point
   • Course design
   • Allow another instructor to copy this course
   • Special character palette

Note: Students cannot access the course after the course end date you set. If you extend the course end date at a later time, enrolled students can again gain access.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

Where can I find a list of my accounts?

To see all of your Pearson Education accounts, go to your Pearson Account Summary and log in.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

How can I change my email address, login name, or password?

To change your email address, username, or password, go to your Pearson Account Summary and log in. Then, click Edit Account Information and modify the entries as necessary. When you are done, click Save.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

I have several accounts. Can I combine them?

You can add new subscriptions to an existing account if you choose the Yes, I have an account option on the first page of registration. There is no way to combine your accounts/subscriptions after you have registered.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

How can I change ownership of a course?

If you need to change the ownership of a course, please contact your sales representative or call Customer Technical Support at 1-800-677-6337 for assistance.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

How do I contact Faculty Services?

If you teach at the college level and are located in the United States, you can contact Faculty Services at 1-800-526-0485. Faculty Services can walk you through the registration process for online resources and can send emergency access codes to you and Pearson Sales Reps.  Additionally, Faculty Services can process requests for CourseSmart versions of textbooks and expedite shipping when necessary.

You can also view instructor resources at Resources for Educators.

International
If you teach at the college level and are located outside the United States, go to the appropriate site for your region and then display the contact information for your country:

• Asia
• Australia
• Benelux (Netherlands)
• Canada
• India
• Europe, Middle East and Africa
• Latin America
• New Zealand

Please search for your textbook here.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.

How do I use the 24/7 Customer Technical Support site?

On Pearson's round-the-clock Customer Technical support site you can:

• Search Pearson's extensive knowledge base for answers
• Submit questions via an online form
• Chat online with a Technical Support Agent
• Set up a Support Account where you can view all your questions and their solutions

The Customer Technical Support site consists of five pages:

• Support Home is where you can view the most popular questions and their answers by entering keywords into the search box. You can also log in to your Support Account, ask a question by email, and send feedback about the site.
• Search FAQs lets you search using keywords and then displays the relevant answers.
• Ask a Question is where you can submit a question to the Pearson Support team. After you supply the requested information and click Continue, you will see some suggested answers. Click an answer if you think it might helpful. If none of the suggested solutions help, click Finish Submitting Question.
• Chat is the page where you can start a live chat with a Technical Support Agent. First enter your Contact Information and fill in any additional information that applies. Then click Submit Request. A separate window opens where you can chat with the next available agent. If you need to wait, you can continue to search for answers.
• My Support Account lets you view all your previous questions and chat sessions if you already have a Support Account. To create a Support Account, click Create a New Account and follow the on-screen instructions.

Need more help? See a detailed answer on the Pearson Customer Technical Support site.